1. Making a Purchase

When you purchase and/or use a Sydney Gliding Gift and tick the box that says 'I understand and accept the Terms and Conditions', you become legally bound by these terms and conditions. Please do not proceed to purchase/use your Sydney Gliding service until you have read, understood and accepted these terms and conditions. If you have any queries, please contact us and we will be pleased to assist. info@sydneygliding.com.au

2. Gift Voucher Refunds

14 Day Change-of-Mind Refund Policy

If you have purchased an Experience Voucher from Sydney Gliding and you are not completely satisfied with your choice, you can request a refund of the Experience Voucher within 14 days of the purchase date. The refund excludes any delivery or transaction fees paid at the time of purchase. Only the purchaser is entitled to a refund.
Conditions of Refund:

1. Refunds are only permitted for valid vouchers that have not been used.
2. The refund will be processed back to the purchaser only.
3. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’.
5. Transfer of Sydney Gliding Gifts

Gift Vouchers

Valid and unused Sydney Gliding Gift Vouchers are only transferable at the discretion of Sydney Gliding. Sydney Gliding accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s).

6. Lost Gift Vouchers

If a Sydney Gliding Gift Voucher is received and subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.
Conditions for replacement of lost Sydney Gliding Gift Vouchers:

1. The voucher is still valid and has not yet been exchanged or used.
2. Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
3. Sydney Gliding is able to correctly verify you as the original recipient.

Please note it is the voucher recipient's responsibility to obtain and provide Sydney Gliding with all required verification details. Failure to do so will mean no replacement voucher can be issued.

7. Expiry & Extensions: Gift Vouchers

Experience Vouchers

Sydney Gliding Experience vouchers must be booked and taken within 12 months of purchase. Once a voucher has expired, Sydney Gliding is under no obligation to offer an extension; however we routinely assess such requests on a case-by-case basis.

Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Sydney Gliding.

The expiry date is clearly displayed on all Gift Vouchers.

15. Booking Cancellations

Gliding is dependant on the weather and operations may be cancelled or curtailed if the conditions are or become unsuitable. If this happens you will be asked to rebook for another mutually convenient day.
Sydney Gliding reserves the right to refuse service for any reason that may be seen as compromising the safety of the clubs operations.